Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?

– GLS Shipping within the EU: Prices range from €2.99 to €7.99 (incl. TAX) depending on the destination country.
– Express Worldwide Shipping: €13.99 (incl. TAX).

Which payment methods are accepted?

We accept the following payment methods: Credit or Debit card (VISA, MasterCard, American Express), Direct Bank Transfer (BACS), Giropay, Apple Pay, Cryptocurrency (Bitcoin, Litecoin, Bitcoin Cash, Binance Coin, Dash, Ethereum, Ethereum Classic, NEO, Qtum, Monero or Zcash).

How long will delivery take?

The average delivery times are as follows:
GLS Shipping: 2-6 bussines days.
– Express Shipping: 1-6 bussines days.
All orders include a tracking number and require a signature upon delivery.

How secure is shopping on the Genetics Master website? Is my data protected?

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. For more details, please review our Privacy Policy.

What exactly happens after ordering?

Your order will be processed and shipped in less than 2 business days, once your payment is visible in our bank account. You will receive an order confirmation email, including a tracking number, once your items have been dispatched.

Do I receive an invoice for my order?

Yes, your order will include an invoice with detailed information about the purchased items, your billing and shipping address, your contact details and Genetics Master business information.

Send us a message

    E-mails and messages received during our working hours from Monday to Friday between 8 AM and 4 PM (CET) will be processed the same day.